A reference feels so formal and hard to even begin, but I'll say this. Jenny and her team are amazing (truly). I'd recommend Ruby to anyone who asks. I found her site when I was just starting out and the work Jenny and the team are doing is everything we should all be doing in our work. Ruby is honest, personal and asks questions because she genuinely wants to know for the sake of companies being better for the customers that matter most to them... The work she and her team are doing is rare and important.